Return Policy:
Enlightened Baby strives to ensure that all of our products meet the highest standards of satisfaction.
If you would like to return non- defective products, you may return your unused, unwashed items, in original packaging (including shipping box when necessary, i.e. mattresses), with a valid receipt, within 30 days of purchase. Return shipping costs are the responsibility of the purchaser. Refunds are issued in the same form of payment as the original purchase, unless a gift, in which case store credit will be issued. Shipping charges are not eligible for return.
After 30 days, products may be exchanged only. No returns or exchanges after 90 days or without receipt.
Cloth Diapers may be returned in unused, unwashed condition, in original, correct packaging- no exceptions.
Returns & exchanges are not permitted on shipping charges, car seats, breast pumps or parts, sale or discontinued items, assembled items, partial bundles or travel systems previously sold together, custom orders and special order items.
If a promotional item was included on a purchase and IS NOT returned, the value of the promotional item will be deducted from the refund amount. Promotional items may only be returned with the original purchase or otherwise have no value individually.
Enlightened Baby will provide a return label for your convenience, in shipping back your items. This allows us to work with the carrier directly (as both the sender and receiver in this case) to recover a lost or damaged item.
Should there be a defect or product issue, we would be happy to assist you in contacting the manufacturer for a resolution.
All class registration fees are non-refundable and may not be transferred to other individuals. If you are unable to attend the event, or the event is cancelled, payment for the original class may be applied to a future scheduled event within 60 days.
If you wish to return for any of the above mentioned reasons, please complete the Return Authorization Form. Please expect up to 2 business days for a response; additional information may be required before a shipping label can be supplied.
All Items wishing to be returned, either large in nature or over $150 in monetary value will be subject to a 15% restocking fee.
If the item shows signs of use or the packaging has been damaged or has excessive markings/tape, or soft goods have been washed, the item is subject to a restocking fee of up to 30%. The refund may be refused if the condition of the product does not meet our return guidelines. Return shipping will be the responsibility of the purchaser.
Please note: it may take up to 14 business days for a return to be processed and a refund/store credit to be issued.
Orders may be cancelled within 6 hours of submitted order, unless it is a same day order, in which case cancellations are not available and the return process is the relevant means of pursuit. 6 hours after order submittal, the return process is the relevant means of pursuit.
