Returns & Cancellations:
Enlightened Baby strives to ensure that all of our products meet the highest standards of satisfaction.
If you would like to return non- defective products, you may return your unused, unwashed items, in original packaging, with a valid receipt, within 30 days of purchase. Return shipping costs are the responsibility of the purchaser. Refunds are issued in the same form of payment as the original purchase, unless a gift, in which case store credit will be issued.
After 30 days, products may be exchanged only. No returns or exchanges after 90 days or without receipt.
Cloth Diapers may be returned in unused, unwashed condition, in original, correct packaging- no exceptions.
Returns & exchanges are not permitted on car seats, breast pumps or parts, sale or discontinued items, assembled items and special order items.
Should there be a defect or product issue, we would be happy to assist you in contacting the manufacturer for a resolution.
All class registration fees are non-refundable and may not be transferred to other individuals. If you are unable to attend the event, or the event is cancelled, payment for the original class may be applied to a future scheduled event within 60 days.
If you wish to return for any of the above mentioned reasons, please complete the Return Authorization Form. Please await a response, up to 2 business days, before sending the item back.
Orders may be cancelled within 6 hours of submitted order, unless it is a same day order, in which case cancellations are not available and the return process is the relevant means of pursuit. 6 hours after order submittal, the return process is the relevant means of pursuit.
We ship out using the United States Postal Service, UPS and FedEx. We ship Priority in most cases, or first class, if within the weight limit. No signature is required at delivery, however a tracking number will be provided to you as soon as it is available. Please make sure someone is available to receive the package, if you are uncomfortable with it being left unattended in your absence. All returned packages will be billed for shipping (regardless of free shipping being previously met) and will not be shipped until shipping is paid. Enlightened Baby is not responsible for confirmed deliveries that have been stolen or for delays in product delivery by USPS, UPS or FedEx due to weather or their own internal errors. We are, however, always happy to assist in providing any and all necessary information needed to help you recover these items from the carrier. In the event a case must be opened, full cooperation on your part, with the carrier is required to reach a resolution.
We may choose to ship items direct from the manufacturer when this service is available; this allows fewer emissions in ‘double-delivering’ a product to us and you, as well as ensuring you have the most recent version of an item, with the greatest amount of time before expiration (especially pertinent for car seats).
Same-Day Local Delivery is available to delivery addresses within a 7 mile radius of our store, located at 515 S. Congress Ave., Austin TX 78704. Some zip codes fall within the ‘grey area’ of both within the radius, and beyond. We will confirm availability of Same-Day delivery, for these zip codes, within 2 hours of receipt of the order. All orders with Same-Day Delivery selected must be placed within our retail store fronts normal, non holiday, business hours:
Friday & Saturday: 10am-5pm
Enlightened Baby is closed annually on the following days:
New Years Day, Mother’s Day, Father’s Day, Independence Day, Labor Day, Thanksgiving Day, and December 25th & 26th. We may also close due to inclement weather or for inventory, as announced. Please call the store directly if you are unsure of same-day delivery availability: 512-766-2852.
Though we will make our best effort to fulfill all same-day delivery requests, Enlightened Baby is not responsible for any same day delivery requests that are unable to be fulfilled when details outlined above are not adhered to. Should a request be made during the circumstances outlined above, where delivery is unavailable, every attempt to contact the purchaser will be made. If no contact is made, delivery will be scheduled on the next available day or a refund will be issued, whichever Enlightened Baby feels is best.